Privacy Policy

1. Introduction

LivePlay Mobile, Inc. ("LivePlay," "we," "us," or "our") operates the LivePlay Hosts platform, including the website at www.liveplayhosts.com and the LivePlay Hosts mobile application (collectively, the "Service").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, and password when you create an account.
• Profile Information: Headshot photo, mailing address, birthday, social media links (Instagram, TikTok, YouTube, LinkedIn), video reel URL, timezone preference, and experience level.
• Work Information: Availability schedule, blocked dates, shift preferences, and call out reasons.
• Application Information: Information submitted through the host application form, including background and experience details.
• Communication Content: Messages, dispute reasons, and other content you submit through the platform.
• Uploaded Content: Files, documents, and media you upload for training quests or profile management.

2.2 Information Collected Automatically

• Device Information: Device type, operating system, and browser type when accessing the Service.
• Usage Data: Training progress, course completions, schedule interactions, and feature usage within the platform.
• Push Notification Tokens: Device tokens for delivering push notifications on iOS devices.

2.3 Information from Third Parties

• Authentication Provider: If you sign in with Google or another OAuth provider, we receive your name and email address from that provider.
• Slack: Your Slack user ID for delivering work-related notifications.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Manage your work schedule, shifts, and availability
• Process shift assignments, call outs, and pickup requests
• Deliver training courses and track your learning progress
• Display your pay information for review and confirmation
• Send work-related notifications via email, Slack, SMS, push notifications, and calendar invites
• Enable video conferencing in production booths
• Maintain the team directory for internal communication
• Improve and personalize your experience on the platform
• Respond to your requests and provide support

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

• Within LivePlay: Your name, role, schedule, and profile information are visible to other authorized team members (producers, managers, and administrators) as needed for workforce management.
• Service Providers: We use third-party services to operate the platform, including:
  • Clerk (authentication)
  • Amazon Web Services (data storage and hosting)
  • Slack (workplace notifications)
  • Amazon SNS (SMS notifications)
  • Resend (email delivery)
  • Google Calendar (schedule sync)
  • Agora.io (video conferencing)
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process.

5. Data Storage and Security

Your data is stored securely on Amazon Web Services (AWS) infrastructure in the United States. We implement appropriate technical and organizational measures to protect your personal information, including:

• Encrypted data transmission (HTTPS/TLS)
• Secure authentication with session management
• Role-based access controls limiting data visibility
• Encrypted storage for sensitive credentials
• Audit logging for administrative actions

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

• Access and Update: You can view and update your profile information, availability, and communication preferences at any time through the app.
• Communication Preferences: You can control which notification channels (email, Slack, SMS, push, calendar) are enabled for your account.
• SMS Opt-Out: Reply STOP to any SMS message to unsubscribe. See our SMS Terms for details.
• Data Deletion: To request deletion of your account and associated data, contact us at the email address below.
• California Residents: Under the CCPA, you have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information (we do not sell your data).

7. Camera and Microphone

The LivePlay Hosts app requests access to your device's camera and microphone solely for the Video Booths feature, which enables live video calls between hosts and producers during shows. Camera and microphone data is streamed in real-time and is not stored on our servers unless cloud recording is explicitly enabled by an administrator.

8. Push Notifications

We send push notifications for time-sensitive work communications such as shift assignments, schedule changes, and shift pickup opportunities. You can disable push notifications through your device settings or communication preferences in the app.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a person under 18, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@liveplayhosts.com